Help Centre

Help Centre




Can I lay-by an item, or hold an item for a period of time before payment?

No. Unfortunately, as with the majority of online retailers, we do not offer lay-by nor can we hold an item for you.


Can I pay by Money Order or Cheque?

Money orders are accepted, unfortunately only under extenuating circumstance do we accept bank cheques. please don't hesitate to contact our service team if you would like to pay by cheque, care@pleasureatwork.com.


Can I use multiple credit cards or multiple payment methods to pay the one order?

No sorry, our system does not support such option


How long does it take to confirm my payment?

It depends on the method of payment you are using. Credit Cards and Paypal can be anywhere from instant, up to 48 hours. Other methods of payment can take up to 72 hours but are generally much faster.


Why was my Credit Card declined?

Please confirm all the details you have entered are correct and your card is valid and has sufficient funds available. for further information don't hesitate to contact care@pleasureatwork.com.



Free shipping store wide

*FREE SHIPPING STOREWIDE - TERMS & CONDITIONS

  • Sale includes all items that are currently in stock on the website, pre-sale items may be excluded. Strictly while stock lasts.
  • Pleasure Work reserves the right not to ship to REMOTE or RURAL locations.


Do you offer a drop-shipping service?

Yes, we do! In your account, simply enter the address where you want the product sent to and we will ship the product directly to your customer's door.


I would like my delivery scheduled for a specific day and/or time. Is this possible?

Due to varying delivery driver schedules, we are unable to pre-arrange preferred times for delivery and it is important that someone will be available at the nominated address to receive goods. In the event you are not home to receive your delivery, a notification card will be left at the address so that you can arrange re-delivery. Additionally, at the time of dispatch you will receive an automated dispatch notice which will include your delivery consignment and tracking details. Therefore, you are also able to contact the courier company directly to discuss preferred delivery times and make suitable delivery arrangements.


Is weekend or after hours delivery available?

No, delivery will be made on weekdays, during business hours; public holidays excluded. It is important that someone will be available during those times to accept/sign for delivery.


Can I track the delivery progress of my order?

Yes, you certainly can. Upon dispatch of your order, you will receive an email which will have both the delivery consignment details and a link to your online tracking page.



How do I login to my account?

If you are already a member, please sign in the top right hand corner of the home page. If you are a new member, please create your account by following the links in the top right hand corner of the home page.


Why can't I login to my account?

Please contact Support@pleasureatworks.com for assistance, if you experience problems with logging into your account.


Is there any way I can be notified of your special offers or newest stock arrivals?

Sign up for our regular Newsletter. Pleasure Work can't wait to show you what's coming next!



What is an e-gift Voucher?

Gift Cards are the perfect solution when you're unsure which office product to purchase for some one else. It allows the recipient to go online and enjoy the experience first hand of customized furniture. Let them choose the colour, arms or base that suits there own requirements. Delivery instructions: All gift certificate purchases will be electronically sent to the recipient allocated by the individual. If you are still unsure of the process, please contact Support@pleasureatworks.com for further information.


How long is it valid for?

It is valid for 6 months from the time of purchase.


What if the voucher amount is more than the product I am interested in?

This means you will have further credit to use at Pleasure at Work at a further date. We are unable to refund the difference.


What if the voucher amount is less than the product I am interested in?

If you have an insufficient amount to purchase a product with your e-gift voucher. You are able to pay for the difference by Paypal, credit card or money order.



What cannot be replaced or returned?

Terms and conditions vary for each item. Please check the product page or email Support@pleasureatworks.com if you have further questions not covered.


I just received my item, but it is faulty, what do I do?

If you believe your item might be faulty, please contact Support@pleasureatworks.com for assistance.


Can I still return my item if I no longer have the original packaging?

We have no problem if you have thrown out the Original packaging. However please take care with protecting the item to reduce the chance of damage on its way back to us. Please contact Support@pleasureatworks.com for further information.


How to return an item?

If you need to return an item, you will require a Return Authorisation (RA) number before doing so. Please contact customerservice@Pleasure at Work.com.au to be issued with an RA number.



What cannot be replaced or returned?

Terms and conditions vary for each item. Please check the product page or email Support@pleasureatworks.com if you have further questions not covered.


I just received my item, but it is faulty, what do I do?

If you believe your item might be faulty, please contact Support@pleasureatworks.com for assistance.


Can I transfer my warranty to someone else if I sell them the item I purchased from you?

Unfortunately not. As is the case with most standard warranty policies, warranty is not transferable and is only applicable and valid for the original purchaser of the item.


Do you have options to upgrade warranty?

Yes, we do on a number products we sell, please check the product detail page



How do I maintain the Aluminium in the product

Chair bases made from injection cast aluminium alloy should be cleaned on a regular basis: we recommend every three months, using a glass of chrome cleaner. For a lustrous finish, buff with a clean cloth.


How often should I clean the Castors/Wheels

Twin wheel castors should be cleaned every three months, using the following procedure:

  • 1. Remove castor from chair base.
  • 2. Pull wheels apart.
  • 3. Remove foreign materials i.e. carpet fibre.
  • 4. Lightly smear axles with vaseline.
  • 5. Replace wheels and attach castor to chair base.

  • What if I by mistake spill or damage the product?

    Liquid spills should be removed immediately using an absorbent cloth or sponge. If necessary, use lukewarm water to clean the affected area. However, avoid soaking the leather and allow it to dry naturally, away from heating devices or direct sunlight.



All the Assembly instructions can be found here

Do your products require assembly?

All Pleasure Work products are flat packed and require minor assembly. All items have been engineered allowing quick and easy assembly.


I am struggling to understand the assembly instructions

Please contact Support@pleasureatworks.com or call 98-11-426559. We are here to help and will talk you through the assembly process.


Do you offer an assembly and installation service?

We are able to offer assembly and installation on request. Please contact Support@pleasureatworks.com for further information.



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